What type of information we have

We currently collect and process the following information:

  • Name
  • Date of birth
  • Address
  • Contact details, such as email address and telephone numbers
  • Medical information/history

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you contact us through the website, by telephone, post, email or through any other means
  • When you complete and return our documents, e.g. registration form
  • When you use our services

We also receive personal information indirectly, from the following sources in the following scenarios:

  • PH7 Wellbeing Centre in the case of client referrals sent to Peartree Counselling & Psychotherapy.

PH7 Wellbeing Centre contact details:
60 Bank Parade,
Churchill House,
Burnley, BB11 1TS,
Telephone: 01282 479929

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Aniece Eddleston, at aniece@peartreecounselling.co.uk
  • (b) We have a contractual obligation.
  • (d) We have a vital interest.
  • (f) We have a legitimate interest.

How use and store your information

We keep brief notes stating facts which, along with your details, are safely stored in accordance with current GDPR legislation. We are committed to keeping this information in a secure, password protected, cloud-based storage system to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We perform an annual review of correspondence and our contact list every January. Your contact details and any unnecessary correspondence are erased the January following our final session unless you explicitly agree otherwise or there is a legal reason for us to continue storing it. Your clinical and financial data and any correspondence relating to your treatment will be stored securely until seven years after your final session, as required by our professional insurance policy, unless you explicitly agree otherwise or there is a legal reason for me to continue storing it.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at aniece@peartreecounselling.co.uk if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113